GEICO Customer Service Representative

GEICO • Melville, NY

3d • $22 - $35 • Onsite

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

Requirements

• Ability to commute to our Melville NY location
• Minimum of high school diploma or equivalent
• Solid computer and multi-tasking skills
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development

Nice To Haves

• 12+ months of contact center or customer facing service experience required
• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
• Ability to work and grow in a fast-paced, high-volume call center environment
• A bachelor’s degree or higher
• Active Personal Lines or P&C license

Responsibilities

• Answering billing questions
• Making policy changes
• Providing recommendations
• Deliver personalized service that demonstrates the value of being insured by GEICO

Benefits

• 401K savings plan vested from day one that offers a 6% match
• Performance and recognition-based incentives
• Tuition assistance
• Mental healthcare
• Fertility assistance
• Adoption assistance
• Workplace flexibility
• GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED