Customer Service Representative – Guitar Manufacturer
Warmoth Guitar Products•Puyallup, WA
•$18 - $24•Onsite
About The Position
This position will provide exceptional customer support by assisting with product inquiries, troubleshooting issues, processing orders, and ensuring customer satisfaction. The Customer Service Representative serves as the primary point of contact for musicians, retailers, and distributors, delivering knowledgeable guidance on guitar models, specifications, maintenance, and warranties.
Requirements
- High school diploma or equivalent
- 2+ years Customer Service experience
- Experienced guitar player and/or bass player
- A general knowledge of guitar manufacturers and models
- A thorough knowledge of guitar set-up, assembly, repairs, replacements, modifications, etc.
- A thorough knowledge of guitar/bass anatomy
- Excellent verbal and written communication
- Excellent interpersonal, negotiation, conflict resolution, and problem-solving
- Excellent organization and attention to detail
- Professional email and phone etiquette
- Positive and constructive attitude toward customers and helping musicians of all skill levels
- Team oriented with a high level of integrity and professionalism
- Able to navigate and use basic Microsoft Office Suite programs (outlook, word, excel)
- Able to type 40 wpm and 10-key by touch
Responsibilities
- Interact with customers in a personable, positive, and respectful manner.
- Identify the customers’ needs and questions and address each of them.
- Review orders and communicate with the customer to resolve issues or incompatibility of parts.
- Manage escalated customer situations efficiently and professionally, remaining calm and collected.
- Answer phones, speaking in clear and calm tones, and adhering to approved call scripts.
- Reply to internal and external emails using approved templates.
- Process orders, thoroughly completing all steps when executing additions, changes, deletions, returns, etc.
- Maintain a thorough knowledge of all wood types, internal and externals parts, constructions, and compatibilities.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Employee Assistant Program
- Employee Discount Program
- 401(k) with up to a 4% employer match
- Paid Holidays
- Vacation and Sick Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
