Customer Service Rep – Financial (Remote)
About The Position
The Customer Service Rep – Financial (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. This is a "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. Concentrix will provide training, technologies, and continuing support. There is real career (and personal) growth potential, with approximately 80% of managers and leaders promoted from within. Concentrix offers a range of FREE Learning and Leadership Development programs. As a Customer Service Rep – Financial working from home, you will provide inbound customer support using a call flow guide, help customers resolve basic technical issues, track, document, and retrieve information in databases, offer additional products and/or services, and deliver expert customer experiences.
Requirements
- 6+ months of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Responsibilities
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early"
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups
- Health and wellness programs with trained partners
- Mentorship programs
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
