Customer Service Representative
$37,440 - $45,760/Yr
BelGas - OKC - Oklahoma City, OK
posted 2 months ago
Full-time - Entry Level
Oklahoma City, OK
About the position
The Customer Service Representative at BelGas is responsible for providing exceptional service to customers in the oil and gas industry. This role involves responding to inquiries, processing sales orders, and maintaining detailed records of customer interactions. The position emphasizes a customer-first approach and offers opportunities for professional growth within a supportive work environment.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and in person.
- Data entry on sales orders, quotes, shipping documents, etc.
- Learn about products and their descriptions.
- Prioritize customer care and satisfaction.
- Maintain detailed records of customer interactions and transactions through data entry.
- Assist in resolving customer complaints with professionalism and empathy.
- Collaborate with team members to improve service delivery and client satisfaction.
Requirements
- Proficiency in English; bilingual candidates are highly desirable.
- Experience with Microsoft Office.
- Overall comfort with computer navigation.
- Experience with past ERP systems is a plus but not required.
- Previous experience in client services or sales is advantageous.
- Strong data entry skills with attention to detail are essential.
- Experience in an office environment is beneficial but not mandatory.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Flexible schedule
