This job is closed
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About the position
Support the company's mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.
Responsibilities
- Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.
- Provides exceptional service with knowledge of all retail products and services.
- Adhere to the Six-Step Experience guidelines with each customer interaction.
- Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary.
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
- Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.
- Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Demonstrates a positive reflection of the organization in public through their actions and behaviors.
- Maintain and ensure compliance standards by complying with all bank policies and procedures.
- Coordinate service requests with other departments.
- Complete other duties as assigned.
Requirements
- High school graduate or equivalent.
- Previous cash handling or customer service preferred
- Excellent interpersonal, communication and organizational skills.
- Professional appearance, dress, and behaviors.
- Problem solving, critical thinking skills and time management skills
- Detail oriented and the ability to manage multiple initiatives in a timely manner.
- Ability to operate related computer applications and business equipment
- Engage in completing the job specific learning plan.
- Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act.
- Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.
Benefits
- Affirmative Action and Equal Opportunity employer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
