Customer Service Representative

Magnera Corporation - Evansville, IN

Full-time - Entry Level

Evansville, IN

About the position

The Customer Care Representative at Magnera Corporation serves as the primary point of contact for customers, addressing inquiries, processing orders, and managing the overall customer experience. This role is essential in maintaining customer satisfaction and involves collaboration with various internal teams to ensure timely and accurate service delivery.

Responsibilities

• Provide accurate and timely processing of all incoming calls, emails, and orders by utilizing appropriate resources.
• Serve as a liaison between the customer and the manufacturing plant.
• Manage customer expectations and keep customers informed according to established department policies and procedures.
• Determine and escalate service risks as needed.
• Work directly with the Sales Department, Production Planning, and Distribution Team to exceed customer expectations.
• Communicate with internal and external customers regarding customer needs, order activity, and inventory levels promptly.
• Maintain an empathetic, positive, and professional attitude when communicating.

Requirements

• College degree or relevant work experience required.
• One year of customer care or related experience.
• Proficient in Microsoft 365 applications and basic office equipment.
• Strong attention to detail and record-keeping skills.
• Excellent organizational and time management skills.
• Able to demonstrate vital thinking, problem-solving, and stress management skills.
• Proficient in gathering, analyzing, and interpreting information to determine conclusions and act accordingly.
• Demonstrate ownership and accountability for daily tasks and issues.
• Able to communicate professionally both verbally and in writing.
• Experience in working with individuals from different professional backgrounds.
• Familiar with CRM systems and practices.