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Unclassified - Des Moines, IA

posted 2 months ago

Full-time - Entry Level
Des Moines, IA

About the position

The Customer Service Representative position is designed for individuals who excel in communication and problem-solving. This role involves direct interaction with customers to provide information, resolve inquiries, and maintain customer satisfaction in a professional environment. The position offers hands-on training and competitive pay, making it an excellent opportunity for those looking to grow in the customer service field.

Responsibilities

  • Interact with customers by telephone or via e-mail to provide information about products and services or to obtain details of complaints.
  • Handle inquiries, complaints, requests, and track and maintain via software.
  • Communicate daily with managers regarding any issues with accounts.

Requirements

  • Strong troubleshooting skills.
  • Positive attitude and good organizational skills.
  • Experience in the Insurance and/or Financial Services industry preferred.

Benefits

  • Hands-on training
  • Professional environment
  • Competitive pay up to $35K
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