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Mayville Engineering Company - Neillsville, WI

posted about 1 month ago

Full-time - Entry Level
Hybrid - Neillsville, WI
Machinery Manufacturing

About the position

Responsible for multi-site entering and processing orders, researching customer issues, preparing correspondence, managing portal requirements, and fulfilling customer needs to ensure customer satisfaction. This position is HYBRID role - we allow for days working in the office as well as at home with reliable internet connection. The training period would be required to be on-site for. Monday - Thursday (any overtime may be required on Friday depending on customer order volumes).

Responsibilities

  • Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
  • Accurately enters and processes purchase orders.
  • Assists in customer account management and administration.
  • Drives process improvement to ensure quality and on-time product delivery.
  • Communicates and coordinates across internal departments.
  • Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
  • Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
  • Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
  • May assist with scheduling and releasing job orders to the floor.
  • Performs other duties as assigned.

Requirements

  • Associates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
  • Ability to investigate and uncover information related to customer complaints or issues.
  • Effective interpersonal, written, and verbal communication skills.
  • Solid customer service skills, ensuring customer satisfaction.
  • Strong organizational and time management skills.
  • Good problem-solving and analysis skills.
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