Customer Service Representative

Brady - Duluth, GA

Full-time - Entry Level

Duluth, GA

5,001-10,000 employees

Miscellaneous Manufacturing

About the position

As Brady grows our presence in the Atlanta area, we are looking for an accomplished Customer Service Representative to be a part of our burgeoning customer service team at our Duluth, GA facility! As a Customer Service Representative, you will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints to provide the best-in-class customer experience that Brady is known for.

Responsibilities

• Managing phone and email customer interactions from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.
• Developing relationships with customers and providing an unrivaled customer experience through your working knowledge of Brady products.
• Contributes ideas, decision-making skills and good judgment to achieve objectives.
• Resolving customer inquiries and complaints from multiple channels effectively with moderate supervision.
• Providing customers with product and service information and identifying application solutions to maintain revenue streams from customer relationships.
• Assessing customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort.
• Initiating process improvement through collaboration with peers, inter-company departments, and leadership.

Requirements

• High school diploma or equivalent work experience.
• Minimum one year of customer service or equivalent job related experience.
• Exceptional verbal and written communication skills.
• Previous work experience interacting with customers.
• Proficiency of phone-based customer service interactions.
• Previous experience following standard work procedures.
• Ability to problem solve, apply critical thinking and analysis.
• Effective time management and organizational skills.
• Ability to work under pressure and to make decisions independently.
• Ability to partner with all levels of the organization.
• Ability to successfully multitask while maintaining strong attention to detail.
• Highly adaptable to a changing, fast paced environment.
• Exceptional computer, web navigation, and data entry skills.
• Basic math calculations (percentages, costs, tax, etc.) for order processing.

Nice-to-haves

• Experience working with SAP, Salesforce and Google Tools preferred.
• Open to observation and coaching.

Benefits

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Education reimbursement opportunities
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program