Customer Service Representative

$37,440 - $37,440/Yr

Perfect Paver - Palm Beach Gardens, FL

Full-time - Entry Level

Remote - Palm Beach Gardens, FL

51-100 employees

Specialty Trade Contractors

About the position

The Customer Service Representative at Perfect Paver Co. plays a vital role in delivering exceptional service to clients. This position is not just about answering calls; it involves being a customer advocate and ensuring a professional experience from start to finish. The representative will be the first point of contact for clients, helping to create a positive impression and fostering long-term relationships.

Responsibilities

• Maintaining a positive, empathetic and professional attitude towards clients at all times.
• Responding promptly to customer inquiries.
• Communicating with clients through various channels such as phone, text, and email.
• Finding the best solution to solve customer issues.
• Processing leads, payments, and occasionally scheduling for clients.
• Keeping records of client interactions, issues, and positive feedback.
• Providing feedback on customer service to improve the experience.
• Scheduling sales representatives for sales appointments with clients.

Requirements

• Previous customer service experience.
• High school diploma, general education degree, or equivalent.
• Ability to sympathize and empathize with customers when they are unhappy or disgruntled.
• Comfortable using Mac computers.
• Expert communicator.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home