Customer Service Representative - Work at Home

Afni - Montgomery, AL

Full-time - Entry Level

Remote - Montgomery, AL

Administrative and Support Services

About the position

As a Remote Customer Service Representative, you will play a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. You will represent one of the nation's largest brands, handling inbound customer inquiries, providing solutions, and identifying opportunities to offer additional products and services.

Responsibilities

• Deliver world-class customer service by responding to inbound calls, chat, email, and social media.
• Provide product knowledge, troubleshoot issues, and resolve customer concerns with empathy and efficiency.
• Identify sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating internal systems.
• Meet or exceed performance metrics related to customer satisfaction, first-call resolution, and sales targets.

Requirements

• Exceptional communication and active listening skills.
• Ability to build rapport and handle difficult situations professionally.
• Sales-focused mindset with proven ability to sell and upsell products/services.
• Minimum 1 year in a customer service or sales role, with at least 6 months in a call center virtual setting.
• Available for 12 weeks of paid training with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM - 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
• Must reside in one of the following states: Alabama, Florida, Georgia, Kentucky, North Carolina, South Carolina, Texas.

Benefits

• Fully remote, work-from-home environment with paid training and ongoing professional development.
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment.
• Full time hours. 40-hour work week.
• Paid Time Off.
• Medical, Dental and Vision Insurance.
• Tuition Reimbursement.
• Referral Program.
• Career Growth opportunities.