ManhattanLife Insurance & Annuity Company - Houston, TX

posted 2 months ago

Full-time - Entry Level
Houston, TX

About the position

The Customer Service Representative role at ManhattanLife Insurance & Annuity Company involves managing inbound calls and providing high-quality service to customers in the Affordable Choice department. The position is essential for responding to customer inquiries and ensuring satisfaction, contributing to the company's growth and reliability in the health and life insurance sector.

Responsibilities

  • Manage inbound calls in a timely manner while providing high quality service.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.

Requirements

  • High School Graduate or equivalent (GED); Associate's Degree preferred.
  • 3+ years of call center experience, preferably in health insurance and/or life insurance related customer care.
  • Excellent verbal and written communication and interpersonal skills along with active listening.
  • Proficient technical skills using various programs and applications such as Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400, Microsoft SharePoint.
  • Ability to research and analyze data.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Maintain a professional attitude in challenging situations.
  • Meet personal/team qualitative and quantitative metrics.

Nice-to-haves

  • Bilingual in Spanish or other languages preferred.

Benefits

  • Immediate coverage under health, dental and vision plans.
  • Flexible schedules, including shortened hours on Fridays.
  • Free parking.
  • Company-wide events.
  • Professional development (LOMA testing).
  • Company-wide wellness program.
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