Customer Service Representative - State Farm Agent Team Member

Rodney Shannon•Brooklyn, NY

7h•Onsite

About The Position

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Brooklyn, NY and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning

Requirements

Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Experience in a variety of computer applications, particularly Windows
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to assess customer needs and conduct effective interviews
Ability to effectively relate to a customer
Bilingual - Spanish preferred
Personal Lines Licenses (must be able to obtain)

Nice To Haves

Bachelor's degree preferred
Associate's degree or higher preferred

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.