Customer Service Representative/Sales

$35,000 - $50,000/Yr

BIG O TIRES - POWERS INC - Louisville, KY

Full-time - Entry Level

Louisville, KY

About the position

As a Customer Service Representative at Big O Tires, you will enhance the customer experience, build loyalty, and maximize sales in a high-volume, fast-paced environment. The role focuses on delivering exceptional service and requires strong communication skills and the ability to multi-task effectively.

Responsibilities

• Build customer satisfaction and loyalty by providing the best guest experience
• Achieve a thorough knowledge of all products, services, warranties, and maintenance issues
• Keep up to date through training and vendor publications
• Adhere to the Big O Tire policies and procedures
• Assist other sales or service associates as needed in an effort to exceed our customers' expectations
• Help maintain the appearance and cleanliness of the building and perimeter areas
• Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
• Maintain showroom merchandise
• Follow all safety practices as outlined in policy and procedures
• Sales of tires and service-related needs

Requirements

• Good leadership abilities and team building
• Excellent customer service and communication skills
• Strong organizational skills
• Maintain professional appearance at all times
• Have problem solving abilities and be a self-starter
• Multi-tasking abilities

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off