Customer Service Representative (Remote in Texas)

About the position

The Customer Service Representative role at Chewy involves engaging with customers to provide assistance and solutions related to their pet needs. This remote position requires a passion for helping others and the ability to think critically while maintaining a positive customer experience. The role emphasizes collaboration with team members and continuous learning in a supportive environment.

Responsibilities

• Engage directly with customers on various topics related to pet products and services.
• Research and problem-solve to determine appropriate solutions for customers.
• Utilize active listening, patience, empathy, and kindness in customer interactions.
• Maintain a culture of feedback and openness to learning.
• Collaborate with teammates and management using virtual tools.

Requirements

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening)
• Ability to multi-task in a fast-paced environment
• Proficiency in using computers for data entry and navigation
• Adaptability to changing business needs
• Flexibility to shift schedule and work overtime as needed
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Benefits

• Competitive wages
• Medical and dental insurance
• 401k plan
• Ongoing training and development opportunities
• Supportive work culture
• Opportunities for career growth