XPO - Clackamas, OR
posted 4 days ago
Part-time - Entry Level
Clackamas, OR
Professional, Scientific, and Technical Services
About the position
As a Customer Service Representative at XPO, you will be responsible for assisting customers with inquiries related to shipments, billing, and documentation. Your role will involve billing shipments according to applicable tariffs and pricing agreements, recognizing and resolving documentation errors, and performing general clerical duties such as answering and directing phone calls, filing, and data entry. You will also process over, short, and damaged freight and related documentation for customer resolution. This position requires you to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
- Process over, short, and damaged freight and related documentation for customer resolution
Requirements
- 2 years of customer service experience
- Strong computer, typing, and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights, and weekends
Nice-to-haves
- Transportation experience
- Excellent verbal and written communication skills
Benefits
- Pay starts at $22.01
