Customer Service RepresentativeNew

Plexus Worldwide - Scottsdale, AZ

Full-time - Entry Level

Scottsdale, AZ

Amusement, Gambling, and Recreation Industries

About the position

As a Customer Service Representative at Plexus Worldwide, you will play a crucial role in resolving issues and providing exceptional service to our Ambassadors. Your primary focus will be on fostering positive relationships, supporting Ambassadors' business goals, and ensuring effective issue resolution. Success in this role is defined by your ability to deliver high-quality service, achieve first-time resolution, and maintain positive cross-functional relationships that enhance Ambassador satisfaction.

Responsibilities

• Handle and resolve product or service concerns from top-tier Ambassadors, accurately diagnosing the root cause and implementing effective solutions.
• Demonstrate excellence in written and verbal communication, building rapport with Ambassadors and maintaining strong, collaborative relationships across departments.
• Keep Ambassadors informed about current company promotions, events, and contests to support their business goals.
• Manage challenging customer service situations independently, demonstrating ownership of each case and sound judgment.
• Utilize Plexus systems to provide business support, accurately documenting all support provided and assisting in identifying areas for improvement.
• Collaborate with leadership to develop service strategies, establish service targets, and participate in project teams.

Requirements

• High school diploma or GED required; associate degree in business, communications, or a related field preferred.
• Minimum of two years of customer service or administrative support experience; three years preferred.
• Demonstrated ability to independently handle complex customer service scenarios with a solutions-focused approach.
• Strong computer proficiency with the ability to navigate multiple systems efficiently.
• Experience in a collaborative team environment with proven capacity to build and maintain positive relationships.

Nice-to-haves

• Spanish Bi-lingual

Benefits

• 100% company paid medical, dental and vision for Employees.
• 401k program with a company match and immediate vesting.
• Quarterly bonuses based on company profitability.
• Weekly drawings for gift cards and cash.