Customer Service Representative - Lodging Tax
About The Position
The HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 800 local governments nationwide. Leveraging our talented team of professionals, along with leading-edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. We’re seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high-quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states. The individual holding this position must be a quick learner and will be responsible for sales/use and lodging tax collections; taxpayer notification and communication; compliance and education; and database management.
Requirements
- Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
- Excellent verbal and written communication skills and ability to manage a large call volume.
- Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
- Proven high level of accuracy and review in data entry and analysis.
- Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
- Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.
Nice To Haves
- Previous revenue or tax collection experience.
- Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.
Responsibilities
- Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
- Process and review tax returns, forms, applications, and payments daily.
- Notify, review, and resolve outstanding taxpayer compliance issues.
- Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
- Reconcile and report on all tax revenue activities monthly.
- Resolve revenue discrepancies through identification, explanation, and communication procedures.
- Analyze and review taxpayer data for refunds and potential audits.
Benefits
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program
- Paid time off for Vacation, Sick, and Holidays
- Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
