Customer Service Representative (in Tech Company)

$41,600 - $52,000/Yr

New York Computer Help - New York, NY

Full-time - Entry Level

New York, NY

Repair and Maintenance

About the position

The Customer Service Representative role at a tech company involves direct interaction with customers to assist with computer repairs and device issues. The position requires a proactive and organized individual who can manage multiple tasks while ensuring customer satisfaction and driving sales. The representative will work both in-person and over the phone, facilitating communication between customers and technicians, and handling various administrative tasks related to repairs and inventory management.

Responsibilities

• Check in customers for computer repairs
• Listen to customers' computer issues and assign them to techs
• Liaise with techs and customers to discuss repair options
• Field phone calls and address customer inquiries
• Draw customers to the repair shop and support ongoing repairs
• Coordinate onsite service dispatch for computer visit requests
• Monitor and reply to emails regarding repairs and service requests
• Supervise the ticket queue to ensure timely repairs
• Maintain and update inventory of computer parts
• Reach out to vendors for high-quality parts
• Engage in marketing and lead generation activities to drive sales
• Receive commissions based on sales performance

Requirements

• Experience in customer service
• Sales experience is a plus
• Technical knowledge related to computer repairs is a plus
• Strong organizational skills
• Ability to multitask effectively
• Positive and upbeat attitude

Nice-to-haves

• Experience in a tech-related field
• Familiarity with social media marketing
• Lead generation experience

Benefits

• Competitive hourly pay
• Commission opportunities for sales
• Full-time employment with expected 40 hours per week