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Richmond Mutual Bancorporation - Richmond, IN
posted 18 days ago
Full-time - Entry Level
Richmond, IN
Credit Intermediation and Related Activities
About the position
Customer Service Representative I (CSR I) will be the face of the Bank at our retail branches. CSR I will maintain long-standing customer relationships and effectively build new relationships within our community markets. CSR I will be primarily responsible for handling day-to-day deposit, withdrawal, and cash transactions for existing customers while also assisting customers with identifying and selecting other products that may meet their needs.
Responsibilities
- Provide excellent customer service
- Process customer financial transactions
- Assist with customer inquiries
- Maintain current knowledge of Teller policies and procedures
- Maintain and balance cash drawer
- Promote and cross-sell Bank products and services
- Build and maintain sales portfolio through Sales Management
- Consistently achieve 80% of individual sales goal
- Participate in community involvement initiatives
- Perform additional responsibilities, as assigned by supervisor
Requirements
- High school diploma, or equivalent
- Previous cash handling experience
- Excellent customer service skills
- Strong interpersonal communication skills
- Basic clerical skills, including working knowledge and ability to use MS Office Word and Excel
- Ability to proactively solicit new business
