Customer Service Representative, Columbus OH

$37,440 - $39,853/Yr

Russell Tobin - Columbus, OH

Full-time - Entry Level

Columbus, OH

Administrative and Support Services

About the position

The Customer Service Representative position in Columbus, OH, involves providing support for clients by handling incoming phone calls related to service inquiries on Morgan Stanley accounts. The role emphasizes accuracy, efficiency, and meeting performance metrics while working in a dynamic team environment within the banking industry.

Responsibilities

• Handle incoming phone calls regarding service inquiries on Morgan Stanley accounts.
• Respond to inquiries with a high degree of accuracy and efficiency.
• Meet key department performance metrics consistently.
• Provide functional support for Morgan Stanley Cash Management products and services.
• Assist clients with Morgan Stanley Online and Mobile app inquiries.
• Address general account or financial-related inquiries.

Requirements

• High School Diploma required.
• Associate's Degree or Bachelor's Degree preferred.
• Previous contact center experience is a plus.

Nice-to-haves

• Experience in a fast-paced, team-oriented environment.
• Ability to multi-task and adapt quickly to changes.

Benefits

• Potential to extend or convert to a permanent position for the right candidate.