Customer Service Representative - Albany, NY

$32,240 - $32,240/Yr

LAZ Parking - Albany, NY

Full-time - Entry Level

Albany, NY

Personal and Laundry Services

About the position

The Customer Service Representative at LAZ Parking is responsible for creating a welcoming atmosphere for customers and clients while maintaining a clean and safe parking facility. This role emphasizes strong customer service skills, effective communication, and the ability to handle various tasks in a dynamic environment. The position offers flexible scheduling and opportunities for growth within the company.

Responsibilities

• Greet customers and create a welcoming atmosphere.
• Respond promptly to customer inquiries and resolve issues.
• Assist customers in lobbies, lanes, and the parking office; help direct traffic.
• Promote good customer relations by providing premier customer satisfaction.
• Manage accounts in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage, including cleaning and trash removal.
• Maintain and repair malfunctioning parking equipment.
• Complete other related duties as assigned.

Requirements

• Strong customer service experience.
• Proficient in basic computer skills in the parking revenue control system.
• Ability to communicate professionally and effectively.
• Ability to handle challenging and emotionally charged situations.
• Must be able to make decisions independently.

Nice-to-haves

• Cash handling experience.
• Parking industry experience.
• High school diploma or GED preferred.

Benefits

• $200 Referral Bonus
• Cash Tips Daily
• Flexible Schedule
• Growth Opportunities
• Pay Activ - On-demand access to earned wages
• Paid training
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!