About the position
Responsible for supporting and assisting Account Opening Manager as escalation point for internal staff, quality control and lead in account opening for Commercial, Domestic/International Banking accounts and KYC updates. Assist Manager and Commercial Banking and CA Private Banking teams with daily processing of customer information and requests by performing various customer service functions, ensuring timely, efficient, and accurate transaction execution. Serve as intermediary between Relationships Managers and all other departments within the Bank. Responsible for account opening for Lending with monitoring workload to ensure requests are carried out efficiently, accurately, and in compliance with regulatory standards. Responsible for guiding account opening staff with monitoring workload to ensure requests are carried out efficiently, accurately, and in compliance with regulatory standards. Effectively utilizes bank applications and case management tools (including dashboards) to prioritize tasks, and monitor progress to meet service level agreements. Reviews account opening packages to ensure it was prepared accurately and effectively to meet internal policies/practices, banking regulations, and compliance requirements. Establishes robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients. Works closely with internal stakeholders, including Relationship Managers/Bankers, Compliance, Legal and IT, to ensure smooth account opening operations. Conducts training to keep the team updated on procedures, regulations and system enhancements. Participates in partnering with Account Opening Manager and partners to collaborate in achieving organizational goals and improved client services process. Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.). Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and issues. Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand. Self-Starter that consistently approaches their work assignments with integrity, accountability, and consideration of the client and banks reputational risk which includes following compliance guidelines and company policies with a high level of care. Team player that participates in internal activities, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes etc. Participates and collaborates in cross-functional projects aimed at enhancing the client onboarding experience.
Responsibilities
- Support and assist Account Opening Manager as escalation point for internal staff.
- Perform quality control and lead in account opening for Commercial, Domestic/International Banking accounts and KYC updates.
- Assist Manager and Commercial Banking and CA Private Banking teams with daily processing of customer information and requests.
- Serve as intermediary between Relationships Managers and all other departments within the Bank.
- Monitor workload to ensure account opening requests are carried out efficiently, accurately, and in compliance with regulatory standards.
- Guide account opening staff in monitoring workload.
- Utilize bank applications and case management tools to prioritize tasks and monitor progress.
- Review account opening packages for accuracy and compliance with internal policies and regulations.
- Establish partnerships and open communication with business, operations, and internal banking teams.
- Work closely with internal stakeholders to ensure smooth account opening operations.
- Conduct training for the team on procedures, regulations, and system enhancements.
- Assist clients/internal partners via various methods of communication.
- Utilize problem-solving skills to analyze information and resolve tasks and issues.
- Handle communication and response timing for processing requests.
Requirements
- 2-4 years of experience in Banking specifically related to account opening/onboarding and KYC updates.
- Passion for providing white glove customer service.
- Desire to improve processing, delivery, and servicing of clients.
- Self-starter with ability to multi-task and prioritize workload.
- Bachelor Degree or transferrable experience for position.
- Excellent communication, problem-solving skills, and client skills.
- Strong technical skills including MS Office: Excel, Word and PowerPoint.
Nice-to-haves
- Prior experience with Salesforce and Core Banking systems.
- Other CRM experience.
- Jack Henry/SilverLake, FiServ banking application experience.
Benefits
- Annual salary between $85,000 and $95,000.
- Eligibility for an annual bonus.
- Medical, pharmacy, dental, and vision plans.
- Life and disability insurance.
- Employee wellness program.
- Retirement and savings plans with employer contributions.
- Generous holiday and paid time off schedules.
- Parental leave.
- Tuition reimbursement.
