Lincare - Fort Wayne, IN

posted 2 months ago

Full-time
Fort Wayne, IN
5,001-10,000 employees
Ambulatory Health Care Services

About the position

The Customer Service Representative at Lincare Inc. plays a crucial role in facilitating patient care by working directly with medical professionals and chronic patients. This position emphasizes advocacy for patients and aims to provide outcome-based solutions while fostering a culture of success and promotion within the organization.

Responsibilities

  • Provide outcome-based solutions for physician referral sources and existing patient population.
  • Submit new orders and monitor their completion, from initiation to setup, working closely with clinical, sales, and service departments.
  • Prepare and analyze the billing and setup paperwork for patient services.
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via appropriate departments.
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs.
  • Actively participate in the training of new customer service and sales personnel.

Requirements

  • High school diploma or GED preferred.
  • Proven work experience required.
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
  • Multitasking capabilities.
  • Computer and technological literacy.
  • Positive and professional personal image.

Benefits

  • Pay was good and overtime available.
  • Flexible scheduling and training opportunities.
  • Good location and nice employees.
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