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Austin Bank - Jacksonville, TX
posted 15 days ago
About the position
The employee is responsible for understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to their job functions. The position requires exhibiting superior customer service as a member of the Austin Bank team, demonstrating high-quality relationship-building techniques to ensure customers receive the best possible solutions to their banking and financial needs. The employee helps promote a loyal relationship between the customer and Austin Bank.
Responsibilities
- Understand and comply with regulatory requirements for financial transactions, specifically BSA and CIP.
- Exhibit superior customer service as an Austin Bank team member.
- Demonstrate high-quality relationship-building techniques to ensure customer satisfaction.
- Promote a loyal relationship between the customer and Austin Bank.
- Participate in developing a teamwork atmosphere with co-workers by attending meetings and participating in discussions.
- Stay abreast of company communications by reading publications, announcements, and company emails.
- Develop personal skills and capabilities through ongoing training as provided by the company.
- Uphold and safeguard the organization's values relating to ethics, integrity, and confidentiality.
- Greet customers and provide superior customer service.
