Customer Service Rep I - Div (Remote)

$33,426 - $52,520/Yr

Republic Services - Santa Fe Springs, CA

Full-time - Entry Level

Remote - Santa Fe Springs, CA

10,001+ employees

Waste Management and Remediation Services

About the position

The Customer Service Representative I at Republic Services is responsible for delivering high-quality service to customers by responding to routine inquiries, requests, and complaints. This role involves working under the supervision of the Customer Service Supervisor and requires knowledge of the company's services and processes. The representative will handle both residential and commercial customer calls, ensuring concerns are resolved in a respectful and professional manner.

Responsibilities

• Successfully complete training to become knowledgeable about the waste services industry and Republic Services' processes, services, and policies.
• Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases, and equipment issues.
• Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed, and resolved efficiently.
• Receive and review individual performance metric reports and action plan with manager to understand individual performance.
• Enter service and route data into computer for billing and route scheduling purposes.
• Log information about customer service interactions into systems; update in a timely and accurate manner so that associates can track service inquiries and resolution.
• Perform other job-related duties as required.

Requirements

• High School diploma or GED.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan