Customer Service Outreach Specialist-(Part Time)

Mid Ohio Regional Planning Commission•Columbus, OH

54d•Hybrid

About The Position

As Central Ohio’s regional council, MORPC is an association of cities, villages, townships, counties, and regional organizations, serving rural, suburban, and urban areas. MORPC brings communities together to collaborate on best practices and plans for the future of the region through various programs, services, projects, and initiatives aimed at improving residents' lives and making Central Ohio stand out globally. MORPC values a wide range of perspectives and strives to reflect these values in its workforce and endeavors, recognizing that a diverse team with varied experiences drives progress. As an equal opportunity employer, MORPC supports all applicable state and federal laws and regulations, prohibiting discrimination based on race, color, creed, religion, ancestry, national origin, sexual orientation, sex or gender, gender identity or expression, pregnancy, medical conditions, age, disability or other handicap, genetic information, marital/familial status, veteran status, military status, or income or status with regard to public assistance in all aspects of personnel policies, working conditions, and hiring/recruitment. MORPC values work/life balance and offers benefits to promote it.

Requirements

Ability to follow verbal and written instructions.
Ability to learn tracking systems.
Knowledge or ability to learn residential energy conservation techniques.
Ability to understand the needs of the population that MORPC serves through the residential energy efficiency programs and to have compassion towards this population.
Ability to work independently or as part of a diverse team.
Ability to use telephone, computer, or attend meetings outside the office.
Multi-tasking skills.
Basic computer capabilities.
Communication skills.
High school education or equivalent.
Three (3) years of client/customer service experience.

Nice To Haves

Reliable transportation to report to MORPC's office location and to attend off-site meetings, events, or client visits as required.
A valid driver’s license.

Responsibilities

Engage community members at public and private events and/or spaces, working with like organizations to leverage programs and recruit additional clients to MORPC’s weatherization and home repair programs.
Achieve monthly goals for client recruitment, partner meetings, and community presentations, which will be used for annual reviews.
Provide information, primarily in-person, but also through written correspondence and telephone, to the general public, private and public agencies, organizations, and businesses to seek individuals to participate in residential energy efficiency programs.
Deliver lists of interested clients that have been partially vetted to the Intake supervisor and team members for callbacks to complete applications.
Serve as back-up for Customer Service Representatives to respond to all incoming calls, emails, PIPP leads, and IMS assignments.
Assist with Community & Engagement marketing efforts by attending community outreach events, meetings, or presentations to promote the programs.
Serve as a back-up to other intake assistants as needed.
Serve as a back-up for residential housing specialists as needed.
Fully support all MORPC personnel policies and procedures.
Develop familiarity with cultural diversity and apply diversity and inclusion efforts in daily business.
Per Director’s discretion, take lead on community outreach initiatives or partner program initiatives (e.g., special assignments for GLS, Homeport).
Promote an inclusive, respectful, team-oriented environment.
Perform other duties as assigned.