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Customer Service Fraud Representative
$36,400 - $36,400/Yr
Etrailer.Com - Wentzville, MO
posted about 1 month ago
Full-time - Entry Level
Wentzville, MO
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Customer Service Fraud Representative at etrailer.com is responsible for reviewing orders for potential fraudulent activity. This entry-level position is part of the Customer Service Team, which aims to serve customers effectively. The role requires strong critical thinking skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Perform fraud review for any orders designated as high risk.
- Call customers to verify information on orders to determine if they are fraudulent.
- Use critical thinking skills to make sound decisions regarding transactions.
- Determine if transactions are legitimate or fraudulent and take appropriate action.
- Approve legitimate orders in a timely manner to avoid delays.
- Analyze risk patterns and communicate trends to reduce losses.
- Perform other duties as assigned.
Requirements
- Strong critical thinking skills.
- Ability to make sound decisions and solve complex problems.
- Highly organized and detail-oriented.
- Efficient time management skills to meet deadlines.
- Ability to work independently with minimal supervision.
- Strong communication skills.
- Self-motivated and results-oriented attitude.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid holidays
- Vision insurance
