About the position
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Base compensation of $17/hour. Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
Responsibilities
- Deliver vehicles straight to customers' doors with our custom car haulers (commercial license not required).
- Frequently load/unload vehicles onto the hauler and regularly inspect the car-hauler to ensure it is safe to drive.
- Complete customer paperwork and include thorough notes in our customer tracking system.
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Requirements
- At least 2 years of customer-facing experience.
- Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto haulers.
- Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
- Must be able to read, write, speak and understand English.
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity.
- Must be at least 21 years of age and possess a valid driver's license.
Nice-to-haves
- Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment.
- Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
- Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment.
Benefits
- Competitive benefits that include medical, dental, vision, and matching 401k.
- Other perks programs including student loan payments, discounts on vehicles, benefits for pets, and much more.
