Customer Service Coordinator (Sales Support)

Quarterback Transportation•Toronto, ON

1d•CA$40,000 - CA$44,000•Hybrid

About The Position

At Quarterback Transportation, we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team. By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level. We are looking for an outgoing, determined, and driven Sales Coordinator to join our expanding team! This role operates under a Hybrid Work Model.

Requirements

2 years of previous customer service experience
Strong command of the English language
Excellent computer and typing skills
Ability to work in a team environment and build strong relationships

Nice To Haves

Previous experience as a sales coordinator is an asset

Responsibilities

Communicating with decision makers and facility reps on a day-to-day basis regarding pickups and deliveries
Accepting customer orders via phone, email, portals, and EDI
Entering and auditing orders in TMS
Coordinating and scheduling desired pickup and delivery appointments with shippers and receivers
Handling and resolving any issues from operations regarding shipments i.e. delivery delays, missing account information and documents
Monitoring available orders in TMS and escalating with Operations accordingly
Entering and updating account data into TMS
Compiling sales data to create daily and monthly reports on revenue, targets, etc.
Coordinating with Accounting department to obtain credit for accounts
Prepare pricing for RFP submission
Update, remove and add prospects in Salesforce
Other duties as required