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WSP - Costa Mesa, CA
posted about 1 month ago
WSP is currently initiating a search for a full-time Customer Service Center Supervisor. This position will be based out of Costa Mesa, CA! The Customer Service Center (CSC) Supervisor is assigned defined responsibilities by the Customer Service Center Operations Manager to oversee a team of Customer Service Representatives (CSR) and Leads and ensure appropriate staff coverage. This position will handle escalated customer issues and provide operational support. The Supervisor will provide performance monitoring and feedback for review and coaching with the team members.