Customer Service Associate

Walgreens Boots Alliance - Bedford, NH

Full-time

Bedford, NH

Health and Personal Care Retailers

About the position

This position focuses on delivering an exceptional customer experience while efficiently managing sales transactions. The role involves engaging with customers, resolving issues, and ensuring a positive shopping environment. Additionally, it includes operational responsibilities such as inventory management, compliance with regulations, and maintaining store appearance.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Checks in and prices merchandise as directed by management.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise organization.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital services.
• Monitors web pick-up orders and delivers them to customers.
• Assists with store maintenance to ensure a neat appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.