Utah County, UT - Provo, UT
posted 3 days ago
- Entry Level
Provo, UT
Executive, Legislative, and Other General Government Support
About the position
The Customer Service Associate - Trainee position is a time-limited role with no benefits, offering an hourly wage of $15.71. After completing the required training and 300 hours of employment, the employee will be eligible for a job change to Customer Service Associate with an hourly wage of $16.86. The role involves providing services to the general public, assisting with marriage licenses, passport applications, and performing other statutory obligations of the Clerk's office.
Responsibilities
- Perform marriage licensing services; assist and instruct the public in the application process for marriage licenses; verify eligibility to apply according to established statutes and ordinances; review applications for completeness and accuracy; issue licenses and maintain records on the same; provide assistance and education to marriage officiants to ensure proper completion of marriage documents.
- Officiate the performance of civil marriages as a Deputy County Clerk.
- Perform passport services; provide technical assistance to the public seeking out-of-country travel authorization; assist in the completion and submission of passport applications; verify validity and accuracy of applicant's personal documentation; take photos; administer oaths; mail passport applications with transmittal sheets to the required passport processing center.
- Perform cashiering duties following County policies and procedures.
- Perform and process credit card orders and resolve any related customer issues.
- Provide excellent customer service.
- Collect and receipt fees for various transactions and services; balance money received at end of day and prepare applicable reporting materials.
- Perform other tasks in support of the Clerk's Office as assigned.
Requirements
- High School diploma or equivalent.
- One (1) year of general customer service experience in a retail, call center, office, or other related environment.
- Equivalent combinations of education and experience may also be considered.
- Preference may be given to applicants with a documented typing speed of 40 wpm or more.
- Preference may be given to applicants who are fluent in Spanish, Russian, Tagalog, or Hebrew.
Nice-to-haves
- Fluency in Spanish, Russian, Tagalog, or Hebrew.
- Documented typing speed of 40 wpm or more.
Benefits
- Hourly wage of $15.71, increasing to $16.86 after training and 300 hours of employment.
- No benefits offered.
