Part-Time Customer Service Agent (06:00 - 10:00 or 20:00 - 00:00)

Menzies Aviation Careers•College Park, GA

17h

About The Position

Overview People. Passion. Pride. This has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries across six continents. But at the heart of our business is our people. Role Purpose As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in, as well as their luggage. You will also assist in the gate area where passengers' documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Requirements

Excellent leadership and people management skills
Extensive management and/or support service experience, preferably in Customer Service
Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels
Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independently of immediate support
All applicants must hold the requisite employment authority to work in the USA
Must be at least 18 years of age
Must have a current, valid US driver’s license
Ability to proficiently read, write, and speak English
Able to remain calm under pressure
Must be comfortable lifting 70lbs
Must pass pre-employment drug screening
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts, including weekends and holidays

Responsibilities

Comply with the location's attendance/tardiness standards
Computerized check-in of passengers for international and domestic travel
Designate seat assignments
Verify documentation for international and domestic flights
Ensure correct boarding passes are provided to each passenger for the assigned charter flight
Verify ticket and seat reservations
Match manifest to on-board count
Assist with various governmental agency requirements
Connect and disconnect Jetway/stairs as necessary
Announce arrivals and departures as necessary
Assists with baggage tagging and baggage claim reports
Maintain current knowledge of all flight times during shift
Provide information to customers
Maintain liaison with Airlines, Customer Representatives, and Ground Handlers
You will have a responsibility and duty while at work to take reasonable care of the health, safety, and well-being of yourself and others in accordance with the provided information, training, and workplace health and safety rules or procedures.