Customer Service Advisor

$51,840 - $92,880/Yr

USAA - Colorado Springs, CO

Full-time - Mid Level

Remote - Colorado Springs, CO

Credit Intermediation and Related Activities

About the position

As a Business Insurance Agent at USAA, you will play a crucial role in advising business owners on insurance and risk management. This mid-level position involves working in an inbound sales environment, utilizing a comprehensive suite of Commercial Insurance Products to tailor solutions to the unique risk profiles of members and non-members. You will engage in consultative selling, build relationships with clients and insurance carriers, and ensure compliance with industry standards while providing exceptional service.

Responsibilities

• Use a consultative approach to determine customer needs and provide tailored insurance solutions.
• Build and maintain relationships with members, non-members, and insurance carriers.
• Utilize knowledge of compliance and insurance standards to limit Errors & Omissions exposure.
• Classify businesses and provide accurate risk management solutions based on B2B sales cycles.
• Facilitate account reviews and provide consultative advice based on risk profiles.
• Research industry trends and regulatory changes to enhance technical knowledge.
• Operate advanced Agency Management Systems and CRM platforms to select appropriate products and carriers.
• Partner with underwriters for endorsements, renewals, and underwriting determinations.
• Calculate Insurance to Value on various property types and ensure accurate replacement values.
• Provide account service including policy changes, renewals, and record updates.
• Facilitate the acquisition of business owners and affluent members with complex needs.
• Work with underwriters on complex accounts for renewals and endorsements.
• Identify, measure, monitor, and control risks associated with business activities.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years of insurance sales and service experience or experience in a commercial insurance setting.
• Valid Property and Casualty insurance license for home state or ability to obtain it within 90 days.
• Experience with High Net Worth/Private Client and handling sensitive information.
• Excellent communication and customer service skills.

Nice-to-haves

• 4 or more years of Commercial Lines Insurance account management experience writing new business.
• 4 or more years of experience quoting and binding directly with the insured.
• Experience with Agency Management Systems and/or Salesforce.
• Experience in a multiple carrier environment.
• Active P&C General Lines License for home state.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education support.