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Calumet - Indianapolis, IN

posted 26 days ago

Hybrid - Indianapolis, IN

About the position

The Customer Service Account Representative provides front line support for Order Entry and Order Management. This position is responsible for utilizing the Company's business systems to ensure effective order fulfillment. This role will interact directly with Calumet customers, Sales personnel, Plant personnel, Accounting, Credit, Pricing and Transportation team members.

Responsibilities

  • Responsible for timely and accurate order entry and supporting effective order fulfillment.
  • Processes sales orders received from customers. Regularly monitors activity through order delivery.
  • Follow-up with customers as needed to validate/confirm purchase order questions.
  • Monitors open orders and notifies internal business partners and/or external customers for updates regarding activity.
  • Regularly communicates with customers, company locations, customers, and vendors to ensure ongoing customer satisfaction.
  • Serves as a customer advocate - brings 'voice of customer' insights that allow for an improved customer experience.
  • Investigates and resolves customer issues for corrective and preventive action.
  • Represents Calumet in a professional manner and creates strong partnerships through exemplary customer support.
  • Provides administrative support to department as needed.
  • Other tasks as assigned.

Requirements

  • High school diploma or GED.
  • 1+ years of related customer support and/or order entry experience.
  • Experience with ERP systems (e.g., SAP) is preferred.
  • Proficient computer skills with demonstrated experience in the Microsoft office suite.

Benefits

  • Salary and benefits commensurate with experience.
  • Equal opportunity employer including disability and veteran.
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