Taylor - Byron, MN

posted 22 days ago

Full-time - Entry Level
Byron, MN
Professional, Scientific, and Technical Services

About the position

Taylor Corporation is a growing, dynamic company with big plans for the future – and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Your Opportunity: Taylor Print Impressions, previously known as Curtis 1000, is looking for a new Customer Service Account Representative to join the team in Byron, MN! You will play an important role in ensuring our customers are taken care of and the company is well represented!

Responsibilities

  • Act as a liaison between Customer and Operations team, Sales Representative and Account Managers
  • Anticipate internal and external customers' needs whenever possible and respond quickly and accurately
  • Document and maintain SOP's as needed for accounts including processes between customer and operation center
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and cost savings
  • Receive complaints from sales and/or customers and document details in operating system
  • Monitor inventory levels and report back to customer
  • Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
  • Partner with sales to build sustainable relationships of trust through open and interactive communication
  • Provide back-up coverage (via phone/email) in the Sales Representatives' absence
  • Actively practice and participate in Lean Culture

Requirements

  • 2+ years of previous customer service or customer support experience
  • Strong written and verbal communication skills
  • Effective time management skills and the ability to manage multiple tasks and prioritize tasks
  • Ability to perform basic mathematical calculations
  • Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook
  • Flexible work schedule (ability to work overtime when needed)

Nice-to-haves

  • Excellent problem solving, follow-up, and organizational skills
  • In-depth knowledge of the print or manufacturing industries
  • Knowledge of commonly used concepts, practices, and procedures within the field of customer service such as price estimating, order processing, order editing

Benefits

  • Comprehensive benefit package including several health plans to choose from
  • Dental and vision insurance
  • Wellness programs
  • Life and disability coverage
  • Flexible spending accounts
  • Health savings accounts
  • 401(k) plan with company match
  • Paid time off (PTO)
  • 64 hours of annual holiday pay
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