Customer Service Account Manager II

Full-time - Mid Level

Philadelphia, PA

Electrical Equipment, Appliance, and Component Manufacturing

About the position

Atkore is seeking a Customer Service Account Manager II to join our team in Philadelphia, PA. This role is crucial for managing the order process and enhancing the customer experience. The successful candidate will report to the Sr. Director of Sales Operations and will be responsible for ensuring on-time delivery and effective communication with various departments and sales agents.

Responsibilities

• Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
• Heavy communication (via email and telephone) with sales agents to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
• Manage Regional Territory and agent standard processes to improve the customer experience.
• Manage and report out on relevant KPIs related to your territory.
• Review traffic reports for their territory.
• Assist Manager with Month End Closing.
• Assist with Desk Coverage.

Requirements

• 5+ years of experience in a sales or customer facing role.
• 1+ years of customer service experience in the lean manufacturing space.
• Experience working directly with CRM software required.
• Experience in lean manufacturing or business system-based company is preferred.
• High School diploma or equivalent certificate required. Bachelor's degree preferred.
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
• Experience with JD Edwards and Salesforce.com is a plus.
• Excellent oral and written communication skills.
• Ability to work independently and/or with little supervision in a team environment.
• Proven ability to build strong relationships with customers.
• Strong problem-solving skills.

Nice-to-haves

• Experience in lean manufacturing or business system-based company is preferred.
• Experience with JD Edwards and Salesforce.com is a plus.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law