Customer Service Account Manager II

Full-time - Mid Level

Merrillville, IN

Electrical Equipment, Appliance, and Component Manufacturing

About the position

Atkore is seeking a Customer Service Account Manager II to be based out of our Hobart, IN facility. This role is crucial for managing the order process while ensuring on-time delivery and enhancing the customer experience across Atkore. The position reports to the Customer Service Manager and involves heavy communication with sales agents, coordination with cross-functional departments, and management of regional territory processes.

Responsibilities

• Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
• Heavy communication (via email and telephone) with sales agents to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
• Manage Regional Territory and agent standard processes to improve the customer experience.
• Manage and report out on relevant KPIs related to your territory.
• Review traffic reports for their territory.
• Assist Manager with Month End Closing.
• Assist with Desk Coverage.

Requirements

• 5+ years of experience in a sales or customer facing role.
• 1+ years of customer service experience in the lean manufacturing space.
• Experience working directly with CRM software required.
• High School diploma or equivalent certificate required. Bachelor's degree preferred.
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
• Excellent oral and written communication skills.
• Ability to work independently and/or with little supervision in a team environment.
• Proven ability to build strong relationships with customers.
• Strong problem-solving skills.

Nice-to-haves

• Experience in lean manufacturing or business system-based company is preferred.
• Experience with JD Edwards and Salesforce.com is a plus.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law