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Farris Jeep - Morristown, TN

posted 2 months ago

Full-time
Morristown, TN

About the position

The Customer Relationship Manager at Farris Jeep is responsible for fostering strong relationships with customers, ensuring they feel valued and supported throughout their car-buying journey. This role emphasizes empathy, community involvement, and a commitment to customer service, aiming to create a positive impact in people's lives while representing the dealership's mission of being 'For The People.'

Responsibilities

  • Engage with customers by greeting and assisting them with a warm, respectful approach.
  • Listen to customers' unique needs and help find the best vehicle for their life journey.
  • Work with customers of all backgrounds to find financing and vehicle options that meet their specific situation.
  • Represent the dealership with integrity, supporting local events and causes as a proactive community member.
  • Stay in touch with customers after the sale to ensure continued satisfaction and be a go-to resource for their automotive needs.

Requirements

  • Passion for customer service and a genuine desire to help people.
  • Strong communication and interpersonal skills, with the ability to connect and build trust quickly.
  • Self-motivated, with a can-do attitude and a drive to exceed expectations.
  • Willingness to learn and embrace the 'For The People' mission.

Benefits

  • Competitive pay
  • Comprehensive training
  • Supportive work environment
  • Opportunities for growth within the dealership
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