Customer Relationship Center Manager

$55,000 - $75,000/Yr

FS Bancorp - Aberdeen, WA

Full-time - Manager

Aberdeen, WA

Management of Companies and Enterprises

About the position

This position is located out of our Aberdeen Administration Center and is a full-time in office position. A GREAT PLACE TO WORK AND BANK. Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Responsibilities

• Leads by example by demonstrating excellent customer service skills
• Ensures the team provides excellent customer's service
• Ability to listen to customers to gain a better understanding (identify) of their concerns or needs and offer possible solutions
• Identify opportunities to deepen relationships by enhancing customer engagement
• Ability to cross sell and provide referrals across business line
• Promote bank campaigns, providing solutions for our customers with referrals to branch
• Coach and develop employees
• Proficient at understanding policies, procedures and evaluating risk
• Ability to monitor calls, provide feedback and cross training
• Committed to accuracy and professional follow through
• Professional oral and written communication skills and follow-up when corresponding with employees and customers
• Ability to explain, implement, and update processes and procedures including reference materials and training
• Provides support and supplemental training as needed for individual employees
• Ability to multitask and prioritize job responsibilities as required while maintaining organization
• Ability to identify weaknesses in current bank processes to improve operational efficiency and the customer experience
• Ability to stay updated with current and latest technologies and trends to support the team
• Adheres to 1st Security Bank's Core Values, policies and procedures
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
• Ability to work with minimal supervision
• Performs other duties as assigned.

Requirements

• At least five years' experience within a financial institution and two years management preferred.
• Creative ability and writing proficiency.
• Thorough knowledge of all regulations.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Must possess a valid Washington State driver's license.
• Must be bondable.

Benefits

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.