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Chevrolet - Ankeny, IA

posted 2 months ago

Part-time,Full-time - Entry Level
Ankeny, IA
Motor Vehicle and Parts Dealers

About the position

The Customer Relation & Retention Specialist at Karl Chevrolet plays a crucial role in supporting the dealership's business development by setting sales and service appointments. This position focuses on developing and maintaining strong customer relationships, providing exceptional customer service, and promoting business growth to ensure customer retention.

Responsibilities

  • Support the dealership's business development efforts by setting sales and service appointments.
  • Develop and maintain strong customer relationships through phone calls and correspondence.
  • Provide exceptional customer service to all Karl Customers to promote business growth.
  • Ensure customer retention through effective communication and follow-up.

Requirements

  • Highly motivated and goal-oriented.
  • Strong time management skills.
  • Desire to provide outstanding customer service.
  • Positive attitude with a desire for personal and professional growth.
  • Team-oriented with the ability to work collaboratively.
  • Ability to use technology applicable to the role and access necessary information.
  • Excellent communication skills, both verbal and written.
  • Outgoing and energetic with a track record of exceeding goals.

Nice-to-haves

  • Previous call center or sales experience preferred, but not required.

Benefits

  • Competitive pay for performance compensation plan.
  • Medical, dental, vision, and life insurance.
  • 401K plan with company match.
  • Paid time off (PTO).
  • Vehicle and service discounts.
  • Variety of voluntary benefits.
  • Employee Assistance Program (EAP).
  • Community discounts.
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