Customer Quality Support Representative

Boeing•North Charleston, SC

5d•Onsite

About The Position

Boeing Commercial Airplanes (BCA) is seeking a Customer Quality Support (CQS) Representative (Levels C or D) to join our team in North Charleston, South Carolina on 1st Shift. As a Customer Quality Support Representative, you will serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks, and projects. You will use your knowledge of the business to develop a coordinated response to customers, business partners, suppliers and regulators for review and approval by senior management, as well as present responses directly in some cases. You will provide product manufacturing and delivery status as well as facilitate and lead resolution of customer concerns. You will be required to complete administrative tasks that support customer requirements as well as engage and lead stakeholders to ensure a positive customer experience.

Requirements

3+ years of experience in Quality Management Systems
3+ years of experience with Customer Support
3+ years of experience with aircraft production and maintenance
3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations
3+ years of experience developing project plans for completion of work scope between multiple customers and resources
3+ years of experience in Microsoft Excel, PowerPoint, and Word

Nice To Haves

5+ years of related work experience or an equivalent combination of education and experience
Familiarity with MDAT, Velocity, COGNOS, CMES strongly preferred
Foreign language skills (Mandarin specifically) highly desired
Proficient public speaking & presentation skills, including senior leadership & executive audiences
Experience working with airline operators

Responsibilities

Participate with stakeholders to develop potential preventive or corrective actions and implementation, as well as participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency
Perform customer reviews as well as coordinate dispositions for nonconforming materials, parts, and equipment with customers
Develop solutions to a variety of complex problems; uses resourcefulness to create appropriate solutions using established organization policies, practices, and procedures as guidelines
Serve as the quality customer interface and assist the customer throughout production and delivery
Provide product manufacturing and delivery status.
Facilitate resolution of customer concerns
Complete administrative tasks that support customer requirements
Engage and partner with applicable stakeholders to ensure a positive customer experience
Participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency
Provide customer orientations around safety, production, delivery processes and the Quality Management System
Coordinate and communicate applicable production records with the customer