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Dassault Falcon - Reno, NV

posted 7 days ago

Full-time - Mid Level
Reno, NV
Support Activities for Transportation

About the position

Dassault Falcon Jet is hiring a full time Customer Project Manager (CPM) who will be responsible for monitoring schedules, budgets, personnel, and quality. The Customer Project Manager provides business support to the maintenance operation prior to aircraft arrival, coordinates all customer requirements associated with planned work scope, and serves as the single point of contact while maintaining constant communication with the customer. This role ensures that all customer issues are addressed through collaboration with operations and provides timely and accurate invoicing to the customer for services rendered. The position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.

Responsibilities

  • Interprets and applies contract requirements and special programs, ensuring cost and selling prices are fair and accurate.
  • Drives activities needed to meet commitments and monitors hours applied to the work scope to ensure alignment with proposals.
  • Ensures milestones are achieved to keep the work scope on track and develops recovery plans when necessary.
  • Communicates and collaborates with all interfacing departments to ensure smooth execution of the work scope and manages the Crew Chief.
  • Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, and processes to meet customer satisfaction objectives.
  • Monitors pricing and pricing policies, providing recommendations for program pricing issues and supports warranty claims administration.
  • Participates in pre-arrival, customer arrival briefing, and departure debrief meetings.
  • Monitors the processing of aircraft work orders to ensure accurate and timely invoicing.
  • Documents and coordinates work arising from debrief and/or inspection and maintenance of the aircraft.
  • Greets aircraft upon arrival and maintains the single point of contact for the customer during the shift.
  • Monitors work in progress and ensures adequate supervision is applied to each work project.
  • Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies, and clean.
  • Utilizes Siebel to document customer information.

Requirements

  • Minimum of five (5) years experience working in a corporate aircraft environment.
  • Proven ability to manage and direct projects.
  • Proven ability to organize, manage, and follow up on complex projects.
  • Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a professional manner.
  • Associates degree in a related field or equivalent experience.
  • A & P license preferred.
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