Customer Product Growth Specialist - HVAC & Refrigeration

$55,000 - $85,000/Yr

F.W. Webb Company - Hampden, ME

Full-time

Hampden, ME

Merchant Wholesalers, Durable Goods

About the position

The Customer Product Growth Specialist for HVAC & Refrigeration is responsible for leveraging technical expertise to enhance customer relationships and drive product growth. This role involves consulting with customers on technical aspects, troubleshooting issues, and collaborating with sales teams to provide tailored solutions. The specialist will also recommend inventory adjustments and pricing strategies to meet corporate growth goals while ensuring high levels of customer service.

Responsibilities

• Utilize technical expertise of products, industry, and discipline to service customers with respect to all aspects of relationship including bid proposals, product usage, alternative products, etc.
• Ability to lay out jobs and provide necessary accessories pertaining to hydronic / steam boiler jobs.
• Consult with customers on technical aspects of products and appropriateness for specific projects; including troubleshooting on technical issues, advising customers on products and costs, evaluating specs and bid submissions, and recommending sourcing and pricing bids for customers.
• Conduct testing and calculations on products to determine appropriate calibration for specific applications.
• Work with customers to obtain specialty material for specific projects through the use of purchase orders or by authorizing product transfers between FW Webb locations.
• Collaborate with outside and inside sales team to advise, source, and present quotes that meet technical specifications of customer jobs and projects.
• Recommend to General Manager products to add or drop from inventory as well as recommend price changes to remain competitive.
• Develop strategies to meet and exceed corporate growth goals.
• Effectively handle customer service issues; including following up on long-lead time purchase orders, keeping customers informed of any changes, and providing other concierge services as key point of contact.
• Serve as an extension of FW Webb's customers with respect to understanding and anticipating customer needs in order to help grow the customers business and enhance their experience with the company.

Requirements

• Previous specific discipline experience essential: i.e. plumbing, heating, HVAC/R.
• Bachelor's degree preferred; sales/marketing/customer service experience preferred.
• Good interpersonal skills, excellent verbal, and written communication skills essential to market FW Webb to new/existing customers.
• Aptitude to work through multifaceted issues and to tackle technical issues based on experience.
• Working knowledge of Excel, Word, e-mail, and internet.
• Superior technical knowledge in one or more specific disciplines.
• Comfortable working in a fast-paced office environment.
• Strong customer service focus based on technical proficiency and product knowledge.