Securian Financial - Madison, WI

posted 2 days ago

Full-time - Entry Level
Madison, WI
Insurance Carriers and Related Activities

About the position

Securian Financial is hiring a Premium Reconciliation Representative to join our Madison, WI branch office location. As a Fortune 500 company, Securian Financial provides life insurance, investment products, and other financial services. This role will be responsible for handling customer service-related inquiries (calls, e-mails, and other correspondence) that come to the Madison Branch Office (MBO).

Responsibilities

  • Handle customer service-related inquiries (calls, emails, and other correspondence) for the Madison Branch Office (MBO).
  • Communicate with employers, employees, Wisconsin Department of Employee Trust Funds staff, and Home Office associates to resolve inquiries and solve problems regarding insurance plan provisions and administrative procedures.
  • Audit and process retirement certifications of coverage.
  • Reconcile monthly premiums for local and state government employers, annuitants, and directly billed insured.
  • Verify eligibility for conversions to individual policies.

Requirements

  • 2+ years' experience in office administration and customer service.
  • Experience working with accounting, payment reconciliation, or related fields.

Nice-to-haves

  • Experience with Wisconsin Statutes and Wisconsin Administrative Code Rules applicable to the Wisconsin Public Employers Group Life Insurance Program.
  • Experience in the insurance industry.
  • Experience using the CARE claims system.

Benefits

  • Paid time off: prorated bank of personal days and vacation time during the first year of hire.
  • Flexible leave programs for parental leave, caregiver leave, bereavement, and military leave.
  • Company-funded pension plan and a 401(k) retirement plan with contributions tied to company performance.
  • Health insurance for associates and eligible family members from the first day of employment.
  • Volunteer time and support for community involvement through company-sponsored events and matching gift programs.
  • Associate Resource Groups for building connections and support in various interests and affinities.
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