Customer Operations Specialist (Montreal or Toronto)

Molson Coors•Toronto, ON

5d•CA$89,900 - CA$118,000•Hybrid

About The Position

The Customer Operations Specialist will be responsible for assisting the Customer Operations Manager in driving process improvements and efficiency initiatives that deliver value to our frontline sales team. They will assist in planning and implementing important operational strategies and tactics in our commercialization process that will positively impact the service we provide to retail customers who sell Molson Coors products (our customers) and consequently, impact our overall business performance. They will identify and find solutions for reoccurring issues impacting our ability to provide best-in-class customer service to retailers, and their results will track against our customer service scorecard.

Requirements

You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy
You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships
You are deadly serious about execution and take pride in a proven track record in delivering results
You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable
You have a bachelor’s degree in Business Administration or other relevant field
Bilingual (English/French) required for the role
You have 5-8 years of progressive experience across supply chain and sales (CPG industry experience is a bonus)
You have experience in forecasting, demand planning, and brand/product launches and commercialization
You bring a proven track record of breaking down complex problems to deliver simple solutions
You have experience advising and directing business solutions driven from data and analytics
You are experienced and have demonstrated success in planning, developing, and executing key initiatives across a commercial organization
You have an understanding of how sales and provincial systems operate with the ability to make connections to the company’s overall business strategy
As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check.

Nice To Haves

CPG industry experience is a bonus

Responsibilities

Sales operations: Supply inventory management to support sales teams, reducing out of stocks and mitigating commercial risk
Sales planning: Identify key customer milestones and ensure alignment across marketing, supply chain, and sales in the development of product and communications plans to enable a smooth transition to retail
Strategic initiatives: Regularly partner with stakeholders (supply chain, demand planning/forecasting, brand, and sales) at all levels to understand and align on supply chain solutions that remove barriers for the commercial organization
Product implications and management: Act as the regional lead for all quality issues including product recalls, distributor audit process, and shelf-life and/or shipping policies
All throughout, participate in review meetings and act as key point of contact between sales and supply chain to a) receive information about key issues in market (from sales); b) feed these issues into supply chain teams; and c) loop solutions and customer messaging back into sales teams

Benefits

Flexible work programs that support work life balance including a hybrid work model of 4 days in the office
We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
Ability to grow and develop your career centered around our First Choice Learning opportunities
Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, a retirement savings plan with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
Access to cool brand clothing and swag, top events and, of course... free beer and beverages!
Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail [email protected].
11% target short term incentive
$11,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP
paid time off (including holidays, vacation days and sick days)