Integer - Plymouth, MN

posted 30 days ago

Full-time - Senior
Plymouth, MN
Computer and Electronic Product Manufacturing

About the position

At Integer, we create a culture that unifies and embraces the uniqueness of every individual, positioning the company for long-term success. Our core values are embedded in everything we do, focusing on customer success, innovation, collaboration, inclusion, candor, and integrity. This position is integral to championing the voice of the customer and ensuring that customer advocacy is instilled within the facility. The role involves working closely with the Site Leadership Team and representing Integer in customer interactions, fostering relationships, and supporting sales growth.

Responsibilities

  • Adheres to Integer Core Values and all safety, environmental, security, and quality requirements.
  • Champions the voice of the customer as a member of the Site Leadership Team.
  • Serves as the voice of the customer during production meetings and interactions with facility personnel.
  • Represents Integer and the site to the customer and Sales as appropriate.
  • Partners with Customers and Sales organization to meet customer requirements and grow sales.
  • Develops and fosters customer relationships with Factory Direct customers and Corporate, Strategic, and Multi-Site customers.
  • Communicates with customers and other Integer functions to understand customer requirements.
  • Demonstrates responsiveness and leadership in interactions with customers, Sales, and Customer Success.
  • Provides information and input to the annual and monthly forecasting process.
  • Supports Customer Success group with information needs for contract review, order entry, and confirmation process.
  • Provides data for Quarterly Business Reviews and participates in reviews.
  • Develops and manages sales goals for Factory Direct Customers.
  • Coordinates with Customer Operations at other facilities to develop cross-facility sales opportunities.
  • Ensures Customer Operations Processes are executed accurately and within established timeframes.
  • Works with facility personnel to meet customer requests for order expedites and change requests.
  • Executes quotation process for Repeat and Standard Products.
  • Supports Strategic Product family group for New Product quotations.
  • Provides leadership to Customer Operations Team members, including guidance, prioritization, training, and support for daily activities.
  • Drives team performance towards key metric targets, including Order Acknowledgement Cycle Time and Quote Cycle Time.
  • Ensures adherence to all ISO Certification requirements and participates in Customer Service related audits.

Requirements

  • Bachelor's degree in business or a related field.
  • 7+ years' experience in medical device or related field.
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