PT Customer Lead

Ahold Delhaize•Clinton, MD

1d•Onsite

About The Position

We are looking for smiling, outgoing, friendly, and high-energy individuals for the PT Customer Lead position. Attendance and punctuality are a must. The role requires the ability to retrieve carts in any weather, lift 50lbs, and stand 100% of the day. Anytime availability is needed, meaning you must be available any time of day between 7 AM and 11 PM, including weekends and holidays.

Requirements

Must be able to retrieve carts in any weather
Must be able to lift 50lbs
Must be able to stand 100% of the day
Anytime availability - Meaning you must be available any time of day between 7 AM and 11 PM, weekends, holidays etc...

Nice To Haves

Coach cashiers
Unload Groceries to Belt
Bagging Groceries
Assists with groceries to the car
Perform Voids, refunds, overrides
Issue Rain-checks
Assist customers at MVP kiosk (when needed)
Assist with Alpha Keepers
Maintain Re-shop Baskets, (ensure groceries are returned in a timely manner to maintain cold chain)
Fill Cigarette Drawers as needed, where applicable
Monitors "Spot cleaning" or "Touch Up" cleaning in customer seating areas where applicable
Assist as FLTGO Runner when needed

Responsibilities

Has a sense of urgency for all Customer Service functions/tasks/roles
Moves fluidly between all lanes to assist customers – this includes Belted Scan and Bag and Mini EAB
Unload customer’s groceries from their cart to the belt on both Belted Scan and Bag and Mini EAB lanes
While unloading the items from the shopping cart, unload items that you want to be scanned and bagged together to make it easier for the Sales Associate to scan the items and for items to be properly bagged (example: All cold, all produce, all canned, etc.)
Assist with bagging at Mini EAB lanes and ensure items are loaded back into the cart for the customer
Obtain items from the Kiosk/Storage area for Customers (Formula, Cigarettes, other)
Assist the Front End from a “During Transaction” to the Customer’s final trip to their car
Smile and provides prompt & friendly bagging service.
Engage and interact with customers to create a positive shopping experience.
Display proper bagging skills
Considers the transportation needs of the product while bagging. Consider the convenience for the customer from Register to Pantry, and also for transportation to the customer’s home.
Check prices quickly and accurately
Retrieve shopping carts from parking lot & Cart Corrals
Check the bottom of each cart and baby seat for items
Take Customers order to their car. Ensure you offer this to the customer and offer more than once if they decline.
Maintains alertness at all times in the store.
Is aware of and helpful to customers, providing directions to items when asked.
Follows all guidelines, standard practices for the role of the Sales Associate.
Manages Marketing Kiosk (Paper, etc.)