Customer Implementation Manager - US

Incision•New York, NY

7d•Remote

About The Position

About Incision At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications. Our Core Values 💙 Impact & Excellence: we strive for innovation and excellence in surgical education 📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive 🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success Scaling Up! To strengthen our team, we are looking for a Customer Implementation Manager – Support with a background as a Circulator/Scrub Nurse, based in the US. In this role, you will work closely with our current Implementation Managers to help ensure smooth and efficient hospital projects. Leveraging your OR experience, you’ll support backend implementation tasks that allow our Implementation Managers to stay focused on driving projects forward with our hospital partners. Your responsibilities will include ensuring the accuracy and quality of data entered into the app, preparing project materials, and handling configuration or administrative steps that keep implementations on track. You’ll also assist with aligning hospital data and workflows, contribute to continuous improvement of our Incision Assist app, and provide additional support to hospital staff where needed. This is an important supporting role within the team, designed to enhance efficiency, quality, and speed of our implementations — helping our customers and our team achieve success.

Requirements

You have at least 5 years of experience as a Surgical Circulator/Scrub Nurse.
You have fluency in English, both spoken and written.
You have a tech-savvy mindset and are comfortable with computers and software, fluent in Google and Microsoft Programs.
You have a strong customer-oriented mindset, teamwork skills, and problem-solving abilities.
You have a passion for understanding customer needs and can translate them into practical applications in our products.
You have the ability to work independently and manage processes efficiently to meet deadlines.
You have the willingness to occasionally travel nationally for work.

Responsibilities

Support the implementation and rollout of Incision's solutions for hospital partners.
Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the Incision Assist app.
Provide training and support to surgical personnel, surgeons, and other medical staff in using our technology.
Create medical content and review protocols for the app, ensuring they meet customer requirements.
Support large projects and oversee organization and completion on agreed timelines.
Continuously work on improving customer satisfaction and implementation processes.
Collaborate with other departments within Incision to further develop the app and our products.
Travel as needed to various locations worldwide for installations, training, and support.

Benefits

Make a Real Impact: help revolutionize surgical education worldwide!
International Team: join a diverse crew with 10+ nationalities.
Learning & Development: access training, courses, and growth opportunities.
Career Growth: expand your skills in a fast-paced, innovative environment.
Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.
Inspiring Team: collaborate with medical professionals and cutting-edge innovators!
Team & Social Events: regular gatherings to connect, learn, and have fun.
Mental Health Support: access well-being resources through OpenUp.
Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!
Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued